Webjoy compliance with the EU GDPR regulations

This is to give you a brief summary of what Webjoy is doing to be compliant with the new EU regulations on Data Protection.

Webjoy has two plans:
1) about your relationship with Webjoy Tier 1
2) about your relationship with your clients Tier 2

These plans will be amended as and when new information comes to light so Webjoy strongly recommends that you subscribe here: subscribe you will then receive an email as soon as an update is made.

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GDPR

What is GDPR?

The GDPR comes into force on 25 May 2018. It’s a wide-ranging regulation designed to protect the privacy of individuals in the European Union (EU) and give them control over how their personal data is processed, including how it’s collected, stored and used. It affects every company in the world that processes personal data about people in the EU.

What does GDPR mean?

Although GDPR might seem scary at first, many see it as a positive step forward for data protection. Some of the key areas GDPR covers are:

  • personal data about EU-based people (absolutely all of it)  This includes your customers, employees, suppliers and any other individual you collect personal data from. Personal data includes names, contacts, medical information, credit card or bank account details and more.
  • how you collect personal data You can only collect personal data if you have a legal reason to do so. You might need it for a sales contract, for example. Or your customer may have asked you to send them some information on your product or service. In all cases, you must make it clear what the personal data will be used for – and only use it for that purpose.
  • user contracts and terms and conditions (on websites, for example) These need to be simple, clear and easy to understand – with no complicated legal text.
  • the right to know Individuals can ask a business what information is being held about them. This isn’t a new right, but organisations must now respond within one month and can’t charge a fee (which they used to be able to do).
  • the right to erasure Customers can ask a company to delete all stored personal data about them, unless the company needs to keep that information for legal reasons, such as tax.
  • data portability Individuals can request a digital copy of their personal data to use however they like, including transitioning to a new service provider.
  • data breach You’re obliged to report certain types of data breach to the relevant supervisory authority.

The UK government will be replicating GDPR into UK law prior to Brexit, so if you’re a UK company, Brexit won’t impact your obligation to comply.

GDPR and data protection

It’s important to understand the spirit of GDPR. The legislation came into existence because of the way personal data has been treated in the past. Many companies treated personal data as a resource they could utilise without regard to the rights of individuals.

For example, some companies sold customers’ email addresses, allowed sensitive data to be seen by unauthorised people, and failed to adequately protect data against hackers.

GDPR gives control of personal data back to the people who own it and requires organisations to make data protection a core part of their operations and processes. This is likely to affect big, data-driven organisations first. But small businesses aren’t exempt. We’ve set out some steps below that you can take to make sure you’re prepared.

Goes GDPR affect data security?

Data security is a big part of GDPR. If you process personal data of people in the EU you have a duty to keep it safe so it’s important to ensure that any personal data held by you is securely stored.

GDPR also governs where companies store personal data, and what safeguards you must have in place in order to store and process that personal data outside of the EU. For example, if you’re transferring personal data to a US-based company (that will store and process it in the US), you should check that they’re certified with Privacy Shield, which is a mechanism designed to allow data transfers from the EU to the US.

Summary of GDPR for small business

There are many aspects to GDPR, but it really boils down to being clear and ethical with the personal data you process – that means treating it as you’d treat something valuable of your own. Some initial practical steps you can take to get GDPR compliant are:

Check products and services

  • Check which of your products or services collect and process personal data.
  • Ensure you have a legal basis for the processing of personal data.
  • Ensure you can comply with the obligations to your customers as set out in the GDPR (such as the right of access and the right of erasure).

Review notices and contracts

  • Update your internal and external notices for GDPR compliance.
  • Ensure your customer contracts are GDPR compliant.

Assign responsibility

  • Make someone in your organisation responsible for data protection and privacy.
  • Consider whether you need to appoint a Data Protection Officer – check out the ICO’s guidance for more info.
  • Provide data protection training for staff.

Take care over security

Ensure systems that collect, process and store personal data are secure.

GDPR resources for small businesses and advisors

You can get useful information on GDPR from:

You should also talk to your legal advisers to ensure you are compliant before May 2018.

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Home maintenance plus a Pub

Webjoy has recently completed work on two new websites, one for a new home maintenance website and the other for a Somerset Pub and Hotel offering 6 Rooms and a Function room

Checkout oddjoboctopus.co.uk
and

roseandcrownhintoncharterhouse.co.uk

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CIC websites

CIC stands for Community Interest Company, it is a company type recognised by HMRC and sits in-between a Charity and a Limited company, they focus on not-for-profit and for the benefit of local communities.

This year Webjoy has produced 4 websites for SALT-holdings.co.uk , the main holding company and 3 subsidiaries salt-volunteers.co.uk salt-academy.co.uk and fateline.co.uk

SALT-Volunteers brings together local businesses offering discounts to people who do volunteering work in their local community, typically 20% as a way of rewarding volunteers for the great work that they do without payment. It contains a directory of businesses, the discounts offered and how they may be contacted, including map, contact page, logo, phone number, email etc. This will be available nationwide and will grow organically as it is rolled out town by town.

Fateline is still being developed. This will target people with disabilities and provide a kind of dating come meeting facility which includes a personal availability calendar. This will be available from November 2017.

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Cyber attack & Malware rescue

In December 2016 Webjoy was contacted by a London based company who had sustained a number of attacks against their 7 websites. Following investigations it was discovered there was a malware infestation which their hosting supplier Dataflame were unable to help them overcome. So they turned to Webjoy for help. The recovery work entailed transferring the sites to Wejoy’s hosting platform and rebuilding each wordpress website from scratch to eradicate the malware and to ensure full security to prevent such attacks in the future. Google search listings also had to be re-established to remove all trace of the malware from Google search i.e. numerous embeded pages with links to other malicious and random websites.

Their sites are now clean and running without issues. They offer translation services mainly targeting the Polish community. Most of the attacks originated from Poland and other Northern European countries including Russia. One of their sites is traductio.co.uk .

Since 1999 Webjoy has developed a number of methods, practices and monitoring techniques to keep all of its customer websites both safe and secure.

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Poetry in motion

It seems like it… Webjoy has created two new websites for our creative poetic community…

Check out www.richardskerman.co.uk

or if you prefer something a little more political then check out www.intemperants.co.uk

both offer food for thought

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Lost your Google rankings?

A client of Webjoy recently experienced this problem. It happens and it doesn’t have to be due to anything you’ve done. In their case they hadn’t, the website had not been altered for a couple of months but then suddenly it just fell away from the first page on Google where it had happily been for 10 years+.

Google’s changes in terms of their rules for providing relevant search results must be the cause. Oh just great! we could just be cynical but it doesn’t help with finding a solution.

Many firms promise first page rankings, but hang on, that’s crazy, not everyone can be on page one can they?

So what to do?

The main thing is to make sure that your web site content is attractive to Google and it’s search results presented for the most likely queries that Google users are likely to make. This is not so difficult if your products or service are quite unique but if you are offering similar things to those of your competitors then it is problematic.

Yes, you can launch a Google Adwords campaign which costs money (which Webjoy can provide) but better if your website, your products and services can be found via the free organic listings.

So this is what Webjoy is attempting to do for this client: www.fordways.com .
As well as applying all the recommended ways to attract Google we are creating a secondary focused website for their most important product UV Lamps for the printing industry, check out www.uvlamps.co

One aspect of creating the secondary web site is to ensure that it meets the needs of the so called ‘responsive’ technology i.e. mobile phones and the likes of hand held devices such as iPads, tablets etc – this ever growing market is where Google is now focusing its rules on.

This work requires a lot of patience to achieve the desired page one results, this is a core quality of Webjoy… stay tuned on the progress as we attempt to regain the lost search engine ranking.

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Social Media Marketing

Webjoy has spent most of 2016 working on projects involving internet marketing exploiting various technologies, these have included:
AWeber, MailChimp, Meridian Delta (cautiously) for email marketing campaign
FaceBook page creation, Automatic publishing to FB from website posts
Automatic Twitter feeds
Streetlife page creation
Website newsletter subscriptions and automatic emails to subscribers from website posts
Video editing and hosting
Google adwords campaigns
FaceBook advertising via Boost
Streetlife advertising
Ordinary organic Google/Bing search engine optimisation (SEO)
Google Analytics and website visitor reporting
WooCommerce for selling festival tickets and books
S2Member for controlling website membership access
Paypal to collect fees for various projects
Wordpress websites

So if you require anything along the lines of the above projects then please contact Webjoy

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Streetlife

Webjoy moved to Frome, Somerset in 2014. Here we discovered a new breed of social networking called streetlife.com mainly because it had just started up. Streetlife is like Facebook only geared to the local community. So it’s a very intuitive and simple way to get in touch with neighbours and the local community. You just go to the website, and sign up specifying you post code. It is used regularly by neighbours to ask simple questions like ‘where can i get …’ and ‘i have a bed i don’t need which needs a home…’. It’s simplicity makes it a vibrant place to check out. A good place also to promote your local business and to follow up leads.

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Kocodirect.com

Based in Portugal my english client and friend out there Peter is selling his heavily discounted coconut oil product to the ex-pat community and also wooing the Portuguese about the health benefits of this product. Take a look here

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CliveyFest 2016

Webjoy has re-vamped the website for this years festival. CliveyFest has been running for several years raising money for local charities and organisations. The new website is fully ‘responsive’ which means not only does it work on all current bowsers: IE, Safari, Chrome, Firefox but it also works well and adaptively on smartphones and tablets. It does not require you to download an app! In addition it provides a very simple booking system with cart and checkout which uses PayPal as the collection mechanism. It utilises woocommerce so that my client has total control over bookings. Totally supported by webjoy as always!

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Electronic gates fit for a queen!


these aren’t them by the way!

Ben Jones runs a company near Bath, Somerset, fitting electronic gates. He has recently completed a job sorting out some very ancient gates at Buckingham Palace! Maybe he knows something about what he is doing! Why not tease him out for your special project? But don’t be afraid he is comfortable doing more simple more local jobs – there is no harm in asking! automatedcontrolsystems.co.uk

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Gardening & Fencing (Frome, Somerset)

Webjoy recently completed a website for a local and talented ‘gardener’. Nick Butler . His work is different – he will transform your garden and re-use as much as possible from what he finds in your garden already. It is better that you visit his website than for me to repeat the work here: gardenbutlerservices.co.uk

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Membership & Resources download (Nation wide schools – UK)

Webjoy has done recent work in updating a client website which provides a sign-up / registration facility for all schools and youth clubs in the UK. Schools subscribe and then they can download video sessions which provide resources for PSHE sessions.

It supports membership sign-up and offers 2 or 3 year discounts. The primary service is to provide one years access to the video download service. It links to PayPal in order to purchase a time-limited subscription. Other work has been in providing changes and support of the aweber email system in order to offer and promote various time-limited subscriptions. You can visit the website here Operation Smoke Storm

The technology would be applicable and adaptable for any website which wants to provide electronic downloads via a subscription based mechanism. It also includes a budgeting system to avoid and restrict the resources downloaded. Associated with it is a reporting system so that you can monitor who is using what resource and when.

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Recent website works

All of Webjoy’s work is now focused on providing ‘Fully Responsive’ websites. This means that the website will function regardless of the device from which the website is being viewed from e.g. smart phone, tablet, desktop, laptop.

We also provide expertise in Google advertising (adwords), Facebook and Twitter not to mention linking your website to these, or setting up your own accounts… as they say, the choice is yours!

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talk talk scam

talk talk scam FROM telephone number 01589445782 … my friend was called today by some one responding to a call she raised a week ago about her talk talk broad band and problems due to do her access limitations although she had unlimited access. It was very appropriate and therefore sounded legitimate. They then wanted to install teamviewer to investigate. She was going to get a £200 refund and a reduction in her fee from £20/month fee to £11.19. When they accessed her laptop with Teamviewer they proceeded to the Western Union website in order to refund this £200 refund and enter her debit card details… it is a scam which sounds very credible! It all ended well BUT after at least 3 hours! Apparently Talk Talk had their customer details stolen earlier in the year! Did you know this?

This scam has also been played out with other well known service providers. If you receive such a call there are 2 simple things you can do 1) say you are busy … then dial 1471 get the number and enter it into google together with the word scam – then look at what you find. 2) ask the person their name, where they are calling from, and their telephone number. Ask them to call you back.

The rest you can do yourself using google armed with this information… you can always ask me to check also.

The final message is – do not give out your bank account details until you have made these two simple checks.

Finally, even bank employees get caught out as my friend discovered when she ended up at the bank to sheepishly admit she had give over her debit card details… she didn’t give out her pin number and the bank HSBC had also stopped the payment that these scammers tried to get £150 because it was not authorised!

Now, I am an internet expert, I was there at the time, and even I was convinced that this was legitimate.

In my embarrassment I am passing this on. I promise you, it seemed very legitimate – when they went into the Western Union then my suspicion was seriously aroused, but they said that this was in order to issue the refund.

we learn… as I said… on this occasion no money was lost… and of course the wisdom of hindsight… you hear the expression ‘never give out your bank details’… but we do, all the time when we think that transactions are legitimate!…. and this is how these people get your details… it was Talk Talk offering a response to a recent complaint, and on top of this offering a refund which is why they needed the bank details.

My final, strongest advice is, always use a credit card when buying through the internet. This way you are only exposed to the first £50 of any transaction if you finally discover you’ve been robbed!

This safeguard is not there on a debit card… so again… think very long and hard before giving over these details … ask them to phone you back giving you time to do some research – phone number etc etc

REFLECTION on my advice…
based on my scam experience today, and given that I am an internet expert I have this suggestion… we need to employ the same safeguard with all our internet experiences that the banks do. Before we engage in any financially sensitive transactions and by this I include emails/phone calls which are a follow up to a recent transaction that we have made, or a service that we use…
We must ask the person at the other end to validate who they are, we say please enter your password… and we record each transaction/service provision request and allocate a unique identifying password to that transaction/request. If they can’t provide it then they have failed the validation request and the conversation ends! Yes, it requires effort to do this. I’d say record it in a spreadsheet… in the long run it may save you great expense… this could be either i) the cost ii) ultimately it will be your time and worry iii) your pride!

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Website development during August 2015

Updating of www.caterine.co.uk to exploit the wordpress platform – psychotherapy – shamanism

Creation of www.bramblebugs.co.uk website using the wordpress platform – childminding

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Website video work in August 2015

a busy time exploiting both YouTube as well as Vimeo for 2 of my clients …

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Summer 2015

Summer time is all about sunshine and usually music … take a look at these recent websites which include music:
Nicoustics
Clivey Fest
and here is work in process for a therapist Caterine

One thing which i’m increasingly asked to do is to link websites with Facebook pages,
so please check out these relevant Facebook pages for the various websites i’ve worked on…
Facebook page for Nicoustics
Facebook page for Clivey Fest
oh, and here is my own
Facebook page for Webjoy

I am able to automatically update your Facebook page with information which is updated via your website. The same is also true if you are using a Twitter account to promote what it is that you do!

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Webjoy 2015

Hi, a very simple message, Webjoy only promises against what it can deliver – i am Nigel Billam – this is my business. If i promise then i will deliver – it is that simple.
Yes you can get some amazing quotes here on the internet, full of promises etc. The buck stops with me here. I know what i can achieve, these are not empty promises. Yes, you can get much lower prices (not that much). What i offer is guaranteed… not just i will refund… blah blah – you won’t need to have to go through a process to get back back what you paid. The disappointment because you didn’t receive – lost time, lost opportunity etc. – If you want a real solution against your budget then i’m your man – it is as simple as that… Take a look here CliveyFest one of these time critical websites. If i can’t deliver against my promise then my client will not come back, they have already lost money in trying to achieve what they are about. I won’t promise you if i cannot deliver, this is my promise always – no help desk, service centre, long wait times on the phone – this is the least i can promise. Try me now, i tend to work 7×24 so i will come back to you within hours of your query.

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